When it comes to agency growth, new business often steals the spotlight. But ask any seasoned insurance professional, and they’ll tell you: Retention is what keeps the lights on.

Premium audit might not be the first subject you raise with a workers’ comp client—but it can be one of the most powerful and memorable tools when managed by the…

In this Q&A with Summit sales representative Karen Jackson, learn how Karen and colleagues apply their workers’ comp expertise to help insurance agencies.