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Back2work®

The benefits of Back2work

Back2work is Summit’s return-to-work program, designed to get injured employees back on the job after an injury. The goal is to have your employee back to his or her regular duties, ultimately reducing workers’ comp costs for your business. 

Improves communication

  • Supervisors are in contact with your injured employee.
  • You know the status of your employee’s injury and recovery.

Boosts morale

  • Employees know that work will be available if they are injured on the job.
  • Employees know that you care about their well-being.

Increases control

  • Employees know that you want and need them to come back to work after a workplace injury.
  • Work is being done by your employees, not by temporary help.
  • The length of time that your employee is out on disability can be shortened.

Decreases costs

  • Medical costs can be reduced.
  • Legal costs can be less likely.
  • Training costs can be decreased.
  • Fraudulent claims may be identified sooner.
  • Over a period of time, your premium costs could be reduced and your experience modification factor may be improved.

VIDEO: Our Back2work® liaison Nekitta Tomberlin shares how the program can benefit you and your injured employees.

Headshot of Nekitta Tomberlin.

Employers that stay engaged with their injured employees build a culture of trust that can help get employees back to their jobs and ultimately reduce claims costs.

Nekitta Tomberlin, Back2work Liaison

Resources

Tailored solutions for your business

We’ll help you set up a program specific to your company’s needs.

Log in to the Online Business Center for specific instructions and tools for building your program. Or for more information, email [email protected].

Summit's Back 2 Work logo.

How does Back2work save money?

A return-to-work program can save you money by potentially avoiding some major claim costs. While a claim will always include medical charges, such as doctor visits and medications, the overall cost increases when you add lost wages (indemnity) and perhaps even legal costs. Back2work can help control these expenses because injured employees who are back on the job and earning full wages generally don’t get indemnity checks. What’s more, working employees feel more productive (which improves morale) and are less likely to seek out attorneys.

What is transitional duty?

Often referred to as light duty, transitional duty is one of the most important elements of a return-to-work program. It is temporary work offered to an injured employee before reaching full recovery.

Transitional duty allows your employee to return to work sooner than he or she would have otherwise, which means the total indemnity costs on the claim will be reduced. Not only does transitional duty lower your indemnity costs, it can actually expedite healing and improve the mental health of your injured employee while recovering. Being home, day after day, with little social interaction can be tough psychologically on anyone. Plus, the longer your employee is away from work, the more likely he or she will not return.

Types of transitional duty

  • Modified work—temporary modifications to the employee’s regular job duties to remove or change the elements that exceed current physical abilities.
  • Alternate work—temporary reassignment of the employees to another position, or different type of work, within current physical abilities.

Don’t have the right transitional job?

If your injured employee is released by the doctor to work with restrictions, but you don’t have an appropriate position available, give your Summit adjuster a call. We work with a vendor that specializes in matching injured employees with the needs of a nonprofit organization. This is a great option to keep your injured employees productive until returning to their regular duties—and aid in the recovery process—while also reducing your claims costs and chance of litigation.

Examples of transitional duty by industry

Please note: These tasks should comply with doctor’s restrictions.

  • Wash vehicles
  • Answer phones
  • Greet customers
  • Hand out balloons
  • Work reception area
  • Distribute mail
  • Pick up litter
  • Act as safety liaison, spotter, observer
  • Paint
  • Assist other workers
  • Handle inventory
  • Assist with sales
  • Run credit reports
  • Direct/park cars after service
  • Clean lot
  • Clean windshields
  • Straighten magazines
  • Work cash register
  • Make coffee
  • Check—
    • Air pressure in tires
    • Batteries/starters
    • Fluid levels
  • Gas up cars
  • Vacuum cars
  • Remove sales stickers from vehicles
  • Detail cars
  • Email and fax messages
  • Go on test drives
  • Drive courtesy vehicles
  • Provide security
  • Shred documents
  • File
  • Sweep, mop, dust
  • Monitor/clean bathrooms
  • Work same job with modifications (work with a helper/assistant)
  • Stock merchandise
  • Handle inventory
  • Organize storage area
  • Act as a safety liaison, spotter, observer
  • Unpack merchandise
  • Sweep, mop, dust
  • Run reports
  • Tag items
  • Work—
    • Cash register
    • Customer service desk
    • Gift wrapping
    • Returns desk
    • Dressing room
    • Public address system
  • Fold shirts, sweaters, etc.
  • Shred documents
  • Iron/steam clothes
  • Be a mystery shopper
  • File
  • Answer phones
  • Greet customers
  • Schedule deliveries, pickups
  • Assist with payroll
  • Assist seamstress/tailor
  • Process credit card applications
  • Order merchandise
  • Hand out product samples, coupons
  • Do makeovers
  • Conduct satisfaction surveys
  • Test/demonstrate products
  • Act as a personal shopper
  • Assist with sales
  • Train new associates
  • Decorate display areas, windows
  • Distribute mail
  • Monitor/clean bathrooms
  • Collect carts
  • Model clothing
  • Pick up litter
  • Run errands
  • Order supplies
 
  • Greet guests
  • Fold napkins, towels, sheets, etc.
  • Host receptions
  • Answer phones
  • Shred paper
  • Take reservations
  • Act as safety, liaison, spotter, observer
  • Work on time studies
  • Change marquee
  • Bake
  • Sweep, mop, dust
  • Roll silverware
  • Wash dishes
  • Fill/refill guest beverages
  • Make coffee, tea
  • Wash windows
  • Wipe tables
  • Set up tables
  • Work as—
    • Cashier
    • Ticket taker
    • Runner
    • Elevator operator
    • Bellhop
    • Busboy
    • Valet
    • Concierge
    • Clerk
    • Housekeeper
  • Decorate facilities
  • Give directions
  • Pick up litter
  • Make/hand out flyers, event invitations
  • Work security
  • Take pictures of guests
  • Order supplies
  • Deliver room service
  • Answer phones
  • Handle inventory
  • Email and fax messages
  • Assist with—
    • Billing
    • Catering
    • Marketing/sales
  • File
  • Wait tables
  • Serve/run food
  • Deliver newspapers and guest receipts/bills to rooms
  • Turn down beds
  • Clean pool area
  • Provide guest towels
  • Hand out balloons
  • Work breakfast buffet
  • Deliver flowers
  • Make wake-up calls
  • Schedule deliveries and pickups
 
  • Provider quality control
  • Handle inventory
  • Pick up litter
  • Paint
  • Act as safety liaison, spotter, observer
  • Work on time studies
  • Assist others
  • Distribute mail
  • Count and/or sort products
  • Provide security
  • Monitor/clean bathrooms
  • Work same job with modifications (work with a helper/assistant)
  • Assist with marketing/sales
  • Answer phones
  • File
  • Shred documents
  • Check machines
  • Provide preventative maintenance
  • Schedule deliveries and pickups
  • Drive delivery cart/truck
  • Run errands
  • Pick up coffee, donuts, lunch
  • Box products
  • Train new employees
  • Drive forklift
  • Apply stickers, labels, tags
  • Email and fax messages
  • Enter orders, data
  • Give quotes
  • Wash trucks
  • Assist with billing, production management
  • Outline/provide product specifications
  • Provide customer service assistance
  • Inspect products, merchandise, parts, vehicles
  • Direct traffic
  • Order supplies
 
  • Clean up jobsites
  • Work in the office
  • Assist other workers
  • Provide courier services
  • Drive delivery truck
  • Handle inventory
  • Work regular job with a dedicated helper
  • Man the dispatch desk
  • Assist with estimating, blueprints, billing
  • File
  • Answer phones
  • Direct traffic
  • Pick up litter
  • Coordinate jobs
  • Sort light equipment
  • Bring coffee, water, sports drinks to jobsite
  • Run errands
  • Act as safety liaison, spotter, observer
  • Train new workers
  • Schedule jobs, deliveries, pickups
  • Work security
  • Maintain equipment
  • Distribute mail
  • Sort parts
 
  • Deliver—
    • Specimens
    • X-rays
    • Records
    • Mail
    • Flowers
  • Guide visitors
  • Be a translator
  • Sit with patients who need observation
  • Read to patients
  • Answer call lights through the intercom
  • Answer phones
  • Register patients
  • Attend the waiting room
  • Review medical records
  • Be a patient advocate
  • Clean wheelchairs, IV pumps, etc.
  • Shred documents
  • Provide training
  • Supervise home visits
  • Provide telephone triage (“ask a nurse”)
  •  Work—
    • Reception
    • Information desk
    • Security desk
    • Gift shop
    • Central supply
    • Medical library
    • Chapel
    • Cafeteria (e.g., cash register)
  • Deliver/pick up food trays
  • Wrap silverware
  • Help patients with menu selection
  • Transcribe orders
  • Take vital signs
  • Do research for quality assurance
  • Prepare the staffing schedule
  • Fold linen
  • Perform surveys (phone, paper)
  • Handle inventory
  • Prepare educational materials
 
  • Clean up jobsites
  • Work in the office
  • Assist other workers
  • Drive delivery truck
  • Handle inventory
  • Work regular job with a dedicated helper
  • Man the dispatch desk
  • File
  • Answer phones
  • Clean equipment
  • Pick up litter
  • Coordinate jobs
  • Sort light equipment
  • Bring coffee, water, sports drinks to jobsites
  • Run errands
  • Act as safety liaison, spotter, observer
  • Train new workers
  • Schedule jobs, deliveries, pickups
  • Work as a spotter
  • Maintain equipment
  • Distribute mail
  • Sort plants
  • Water plants
  • Pull weeds
  • Sweep
  • Hose off sidewalks
  • Sort packages
  • Inspect and provide quality control
  • Clean delivery trucks before/after routes
  • Assist with route dispatch
  • Train new drivers
  • Check inventory
  • Assist with lot management
  • Confirm packages for delivery
  • Assist with order fulfillment
  • Load small/light packages onto delivery trucks
  • Label packages
  • Answer customer calls
  • Resolve delivery issues
  • Provide updates on package locations

Interested in becoming Back2work® certified?

View step-by-step instructions for the Back2work certification process.lock icon