Telemedicine

Summit supports and encourages the use of telemedicine, also known as telehealth, and will work with any in-network provider who offers this service. Whether you’re an agent, business owner, or injured employee, Summit is here to help you navigate telemedicine. Here are answers to some frequently asked questions.

What is telemedicine?

Telemedicine is medical care provided remotely to a patient in a separate location using two-way voice and visual communication (as by computer or cell phone).

These services include, but are not limited to assessment, diagnosis, consultation, screening, triage, treatment, and monitoring.

Does Summit offer telemedicine?

Yes, Summit works with many medical providers who offer telemedicine. Some workplace injuries may require an initial in-person visit to establish a treatment plan, but telemedicine is encouraged for follow-ups, consultations, and physical therapy appointments.

What are the benefits of telemedicine for an injured employee?

Telemedicine provides injured employees with easier access to care, alleviates transportation issues, mitigates the spread of viruses, and may decrease wait times.

How can I determine if a provider offers telemedicine?

The Find a Medical Provider tool on our website indicates telemedicine availability in some of the provider listings. You may also contact the provider directly to ask if telemedicine is an option.

Are telemedicine appointments for an injured employee billed differently?

Telemedicine appointments are billed and processed the same as in-office care.

As an employer, what accommodations do I need to make so that my employees can attend telemedicine appointments while at work?

Employers are responsible for providing a private space with internet connection and a computer or tablet for employees to participate in video calls with providers.

Privacy requirements mandated by HIPAA must mirror those of in-person service to protect health information.

Do all states offer telemedicine services?

Not all states allow telemedicine at this time, but Summit can help you stay updated on legislation. You can also visit cchpca.org for current information on your state.

What is Concentra Telemed®?

Concentra Telemed® is the first telemedicine platform designed for work-related injuries and illnesses. Since its launch in 2017, thousands of employees nationwide have trusted Concentra to connect with our licensed clinicians for the right care at the right time using video technology. Employees receive prompt attention to relatively minor work-related medical issues, work injury rechecks, and more. Concentra’s expertise, convenience, and functionality is why they are our preferred telehealth provider.

Want to learn more about Concentra Telemed®?

The following resources provide information if you are interested in learning more about Concentra.

About Concentra Telemed^®

Case Study: How Concentra Telemed^® helped a national grocer manage a series of overnight work injuries.

Frequently asked questions

System and network requirements

Disclaimer

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