Report an Injury
Prompt injury reporting helps ensure injured employees receive timely support and medical care. Our team receives reports directly, allowing us to respond quickly and begin the claims process right away.
To report a workplace injury:
- Log in and report an injury online, available 24/7
- Call 1-800-282-7648, Monday–Friday, 7:30 a.m.–11:00 p.m. ET
- Email the injury report to [email protected], available 24/7
- Fax the injury report to 863-667-1871, available 24/7
What you’ll need to report an injury online
Reporting online takes just a few minutes. You’ll need:
- Injury date
- Policy number
- Injured employee’s first and last name
- Injured employee’s work location
- Estimated number of workdays missed or expected to be missed (based on state requirements).
- Name and phone number of the person reporting the injury
The more information we have, the better we’re able to manage the claim and facilitate medical treatment for the injured employee. Still, it’s best to report an injury as soon as possible and provide any missing information later.
Learn more about the importance of timely injury reporting. If you have questions, reach out to Customer Care at 1-800-282-7648.
Important OSHA notification requirements
All employers are required to notify OSHA in the event of an on-the-job death or if an employee suffers a work-related hospitalization, amputation or eye loss.
How to notify OSHA:
- Call OSHA’s toll-free and confidential number at 1-800-321 OSHA (6742).
- In person by visiting the nearest OSHA office.
Notification deadline information, per OSHA’s Recordkeeping Regulation, 29 C.F.R. § 1904.39 (2018):
- An on-the-job death must be reported within eight hours
- An on-the-job amputation, eye loss or in-patient hospitalization must be reported within 24 hours
View the OSHA Notification Requirements or visit www.osha.gov to learn more.