Claims

Our claims professionals handle the entire claims process—right here at Summit. We establish and maintain communication with you, your injured worker and the physician on every claim.

Log in to the Business Center and view, download or print your claims loss history using either a detailed view (current data, monthly data, and data by location) or a summary view by policy period. This keeps you updated on the status of your injured worker and helps improve contact with your Summit claims adjustor.

About our claims center

  • Each claim is assigned an adjustor, so you’ll have a dedicated contact person.
  • Skilled field adjustors located throughout the Southeast know their territories and maintain direct communication with the employers they service, the local health care providers and the injured workers.
  • You can report injuries 24 hours a day, 7 days a week, and all injury reports are handled by Summit staff.
    • Report online.
    • Call 1-800-762-7811
    • Fax your report to (863) 667-1871
    • Click here to download a flyer with more information on reporting a workplace injury.
  • No surprise fees—we don’t charge for services such as billing, medical bill reviews and adjusting functions.
  • We maintain a minimum 95 percent compliance record for promptly making claims payments to both injured workers and providers, and our award-winning claims handling procedures have been recognized formally by the state of Florida.

Full-time medical directors and nurse case managers are on-staff, accessible to every adjustor, and focus on ensuring that injured workers receive the appropriate treatment promptly.