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Comments from our clients
Comments from our Insurance Agents
Comments from our Business Associates
Comments from Injured Workers
Comments from our Policyholders
We care about what people think. We care about our reputation. And we make
sure we live up to our promises. These values are instilled in our employees, and they often receive
well-deserved praise from the people we do business with.
Browse the related links to read what our clients are saying about us.
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"I have one client that had been paying tens of thousands of dollars in workers' comp premiums. Then
Summit and I came in and offered Preferred Pay. This Summit program cut his workers' comp premium by
70 percent. The client told me that if we hadn't had the program available, he would be out of business.
So, that opportunity kept him in business—and kept a hundred people working.
"Summit is honest and dependable. They actually do more than they say. As
their slogan says, Summit truly knows workers' comp."
"There are several reasons why I do business with Summit. One is the people. And that's probably the
most important thing. In every single situation that I am aware of in our dealings with Summit, they've
always done what they promised. And for that reason, we have a lot of confidence in the people there.
"Another would be that I like their conservative nature from a financial
standpoint. They've not tended to react to wild swings in the market over the years, so they have stood
the test of time. Summit's success, in large measure, is a result of that responsible financial management."
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"Summit was a major part of the growth of the Florida Retail Federation and its self-insurers fund. Right
from the start, Summit provided an integrity and service to members that was above and beyond. The safety
programs that Summit promoted to convince Fund members to be more diligent were a major breakthrough
to help keep overall comp costs down.
"I think Summit's management has always been of the highest quality. They're
sincere in trying to take care of member needs first that's always been noticeable. Workers' comp is
a necessary business cost, and the fact that Summit has been providing excellent service at a very
good rate consistently for more than 20 years has been a factor. It's a product that people need. And
the fact that Summit is the administrator has made the Fund a real winner over the years."
"[The adjustor] did an absolutely marvelous job. I know firsthand how hard she labored in preparation
for all of the mediations . . . and how skillfully she represented the Claims Center on each case. Clearly,
she knew when to listen to comments or arguments by opposing counsel; when to push lightly back with
facts, figures or details; and when to put her foot down firmly on issues or monies. Each attorney knew
[the adjustor] was in charge and mediated each case with knowledge rather than fluff."
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"I was injured at work and am now permanently disabled. I thank God that my former employer had good
insurance through Summit. They made a rough time for me a lot easier.
"I know a guy who has the same kind of injury, and he's having a hard time.
His workers' comp company is denying him his money, and he's having all sorts of problems. He asked
me about my situation, and all I could say is that I got what I needed when I needed it. I had my first
check [for wages] within seven days of my injury and my checks were never late. I got all the surgeries,
the CAT scans, the MRIs... everything. I only had one problem when I went for at test, and the doctor's
office gave me a hard time. I called Summit from the phone in the reception area. I don't know what
the Claims Center said to those people, but they apologized to me and took me in.
"If I didn't understand something, I called up and asked, and I got answers.
It was like I was talking to a friend. I had a really good feeling from day one, and my adjustor made
me feel comfortable she really cared about me."
"We wish to express profound gratitude to you and your able staff for the consideration given in the
final settlement in relation to [my husband's] accident. The wait seemed long, but in the course of waiting,
we were exposed to kind, courteous and humane treatment from [many people] in your office."
"[The adjustor] is very professional and one of the most understanding people we have had the pleasure
to come in contact with."
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"The thing that really impresses me about Summit is that when I call, the people never seem rushed. Not
too long ago, we had a complicated claim. This was all new to us; we hadn't had any big claims before.
Our adjustor always took her time and fully explained everything. There was never a time that I felt
I was imposing on her. She made the comment to me: 'I'll keep you well informed of what's going on.'
And, in fact, she did just that. She would call me and give me updates exactly the way she said she would.
Unfortunately, in this day and age it doesn't always happen that way. People say, 'I'll call you on Monday,'
and you don't get a call. If I call and leave a message at Summit, I always get a return call—usually
within the same day, sometimes the next day, but always within 24 hours. I come away with the feeling
that my questions are important. And that is really nice.
"Every time our loss control consultant comes to one of my stores or to my
office, he doesn't just say, 'Try this,' and I don't hear from him again. It's really personalized
service. He always takes time and does what he says he's going to do. If he says he'll send literature
on carpal tunnel syndrome, I get it in the mail a couple of days later. It seems like he really wants
to help. That seems to be a philosophy of Summit's—their clients come first, and their clients
are important. You just don't find that a lot anymore."
"We knew the Summit founders before they even started the company. Our businesses have grown up together.
Summit was not a big company in 1979—they were just some people that we knew, and we gave them
our business like they gave us theirs. They seemed to really be taking off, and the concept of self-insurance
through the Florida Retail Federation was attractive to us. It seemed to be a wise business decision.
"Summit people are responsive and friendly. I can count on them for whatever
I need when it comes to our workers' compensation. Despite the fact that Summit has become very large,
they're still very easy to work with. They approach workers' comp from a friendly standpoint and have
been our chief source of workplace safety education through the years."
"Thanks to Summit's Loss Control and Claims Management services, we have realized tremendous savings
in premiums over the past 10 years. Loss Control has effectively dealt with the prevention and anticipation
of safety-related problems, and Claims Management has aggressively dealt with problems when they occurred.
"We have been very pleased with Summit's level of customer service. Other
companies we have dealt with in the past have not been responsive to our needs. They basically told
us what they would do and how they would do it, without allowing any discussion or input from us. With
Summit, we have always had an open line of communication. Whenever there is a problem that needs attention,
they are always willing and able to assist us. It is very nice to have access to the people and resources
we need. And that has been true throughout our relationship with Summit."
"I want to compliment [the Claims Center] and your adjustor for the way you handled this claim. From
start to finish [my employee] was treated fairly, her claim was evaluated quickly and reasonably and
closed out promptly."
"[The adjustor] was very knowledgeable and firm in the manner in which she negotiated the claim... I
am pleased with the outcome of the mediation and will request [this adjustor] in the event of any further
mediation with other employees."
"No matter how many cases she was working [the adjustor] has always been patient with my questions, and
she has always been willing to help... She is a true professional."
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